Support
Here you'll find frequently asked questions about AiLENS, product manuals, and information on warranty and support.
FAQs
What is AiLENS V1?
AiLENS V1 is an AI wearable device that connects with your smartphone to display information such as translations, notifications, calls, and AI assistant features on smart glasses.
Does AiLENS V1 have a camera?
AiLENS V1 does not have a camera.
Do I need a smartphone?
Yes, AiLENS V1 is used in conjunction with a smartphone app. Some of the AI and translation functions are processed on the smartphone.
What functions does it have?
It supports features such as translation, AI assistant, notifications, calls, teleprompter, and information display.
Is the translation a full simultaneous interpretation?
Because the translation system displays the translated result after speech recognition, there may be a time lag before the translation appears, depending on the spoken content and communication environment.
How many languages does the translation service support?
Real-time translation is available in 76 languages. Availability may vary depending on the app and version.
How much does the AiLENS V1 weigh?
It weighs approximately 38g.
What is the continuous use time?
Can be used for up to approximately 10 hours. Actual usage time varies depending on usage conditions and connection environment.
How long does it take to charge?
It can be charged to 80% in approximately 30 minutes. This may vary depending on the charging environment and power output.
Can it be used in noisy places?
It can be used, but in noisy environments or environments where multiple people are speaking simultaneously, speech recognition and translation accuracy may decrease.
Can multiple units be introduced by a corporation?
For corporate implementation, multi-device operation, demos, PoCs, and joint development, please contact us via the inquiry page.
Regarding YYSystem Integration
AiLENS V1 supports integration with YYSystem.
For details on how to integrate, terms of use, and setup procedures,
please refer to the official YYSystem website.
*Integration with YYSystem requires
an update to dedicated firmware.
When integrated with YYSystem, the standard functions of the AiLENS app cannot be used.
About the warranty
AiLENS V1 comes with a 1-year limited warranty from the date of purchase.
Please refer to the warranty policy for details.
Inquiries about our products
For questions before purchase or inquiries after purchase,
please contact the customer support desk below.
*Customer support is handled by SB C&S Corporation.
*Please review the precautions for use here.