Q：How do I find my product serial number?
A：Find the barcode on your product’s packaging. The serial number is a 17-digit letter/number code following “SN.” Enter only the 17-digit code, excluding “SN.”
Q：What happens after the 6-month free AI feature trial?
A：After the 6-month trial, AI features in the app require a subscription of $6.99/month. You can cancel anytime. Standard app features remain free to use.
Q：How will I receive app launch updates?
A：If you opt in during registration, we’ll send app launch notifications and updates to the email address you provide.
Q：What if I encounter issues during registration?
A：Contact our support team at service@thinkar.com.
Q：What are the AI features included in the 6-month trial?
A： The trial unlocks advanced AI functionalities in the app, such as AI Agent, Smart Translation, and other upcoming new features. Standard features, like basic app controls, are always free.
Q：How do I know if my registration was successful?
A：You’ll receive a confirmation email within 24 hours of submitting the form.
Q：Is the subscription automatically renewed after the 6-month free trial, or do I need to manually subscribe?
A：After the 6-month free trial, the subscription for AI features will automatically renew unless you opt out. The monthly fee is currently set at $6.99, but may be adjusted in the future. You can cancel or manage your subscription anytime through the app settings or by contacting service@thinkar.com.
Q：Does registering my product affect the hardware warranty period?
A：No, registering your product does not affect the standard warranty period. Whether you register or not, your AiLens, Sora, or AiRA is covered by the standard warranty as outlined in your purchase documentation.